Emotional intelligence is the ability to correctly identify and understand one's own emotions and the emotions of others, then manage those feelings in a highly effective and adaptive manner. Unlike intellectual capacity (IQ), which is fixed at birth, emotional intelligence (EQ) can be learned and continue to develop throughout life. Numerous studies have shown that good emotional intelligence is the highest predictor of life satisfaction and adult wellbeing, exceeding even the satisfaction of career or relationship success.
The healthy management of feelings involves a number of skills that, collectively, are referred to as emotional self-regulation. It begins with high levels of self-awareness, recognizing how emotions drive thoughts and behavior in ourselves and others, and how emotions impact the state of our nervous systems. People with good emotional intelligence know how to sort out what's going on and calm themselves when emotionally triggered, making them less reactive. They recognize the impact of their emotions on other people. They have empathy for others and the ability to understand someone else's perspective. All this leads to good social skills and interpersonal relationships that are largely gratifying. These folks are good at conflict management, stress tolerance and stress reduction. They are open to others rather than defensive. They are adaptable, resilient and self-motivated. They have good self-esteem and their overall outlook is optimistic.